Returns and Refunds

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 Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact info@redphoenix3d.co.ukquoting your order number or proof of purchase and reason for return. We will then start the returns process for you.
If your return is accepted, we will send you the returns address. Items sent back to us without first requesting a return will not be accepted. Returns cost is at buyer’s expense.

If you have any queries about our returns policy, please contact us at info@redphoenix3d.co.uk.

Damages and issues
Please contact us immediately if your order is damaged on delivery, if you receive the wrong item or are missing an item, so that we can resolve the problem as quickly as possible. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items)
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If the item you receive is damaged on delivery or the wrong item, we will resolve the problem as quickly as possible. This can be via refund or an exchange, please contact info@redphoenix3d.co.ukwithin 14 days of receiving your order. 

Please note we will not post exchanges until the initial item is returned and received by us.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@redphoenix3d.co.uk.